Privacy Policy

Introduction

At FGT Florence-Graham Tree Service, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you use our services or visit our website.

Information We Collect

We collect information that you voluntarily provide to us when you request a quote, schedule a service, or contact us. This may include:

• Your name, address, and contact information (phone number and email address)
• Property details and service requests
• Payment information for completed services
• Communication preferences
• Any other information you choose to provide

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver the tree services you request
• To communicate with you about your service appointment
• To process payments and maintain records
• To respond to your questions and provide customer support
• To send you service reminders and important updates
• To improve our services and customer experience
• To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (such as payment processors)
• When required by law or to respond to legal process
• To protect the rights, property, or safety of our company, our customers, or others
• In connection with a business transfer, such as a merger or acquisition

Website and Cookies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences.

We may collect non-personal information such as your IP address, browser type, and pages visited to help us improve our website and services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically includes maintaining records for accounting, legal compliance, and customer service purposes.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information, subject to legal requirements
• Opt out of receiving marketing communications from us
• Withdraw your consent for us to use your information

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information. To exercise your CCPA rights, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our services after changes have been posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: